All Returns require prior authorization

NO returns of any type will be accepted without a Return Authorization (RA) number. You must request an RA number within 5 days of receiving your shipment. RA numbers will not be issued by phone. RA numbers are valid for 14 business days after issue.

Absolutely no returns will be accepted after 30 days from purchase date. However, manufacturer’s warranty may still apply.

If the return is allowed, you will be given a return address. Some returns must be shipped directly to the manufacturer. Returns that are shipped to the wrong address will be refused and returned to the customer at their expense. The RA# must be clearly marked on the shipping label.

We are not responsible for lost or stolen packages. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and use a carrier that can provide you with proof of delivery for your protection. All authorized returns must include a shipment tracking number. Once the return is processed and approved, a credit to your account or issuance of a check may take up to 14 days.